Responsible Gaming at bm99 — Play Safe in Bangladesh

At bm99, we believe gambling should always be a form of entertainment — never a source of stress, debt, or harm. Responsible gaming is built into everything we do. Whether you are a casual player enjoying cricket betting on the BPL or a regular at our live casino tables, bm99 provides the tools and support to keep your experience positive and within your personal limits.

Gambling involves real money and real risk. Outcomes in slots, sports betting, and crash games are determined entirely by chance. Before you play, set a budget you can comfortably afford to lose and treat any winnings as a bonus — not guaranteed income. The tools on this page are here to help you do exactly that.

Important Reminder: Gambling is not a strategy to earn money or solve financial problems. Never chase losses and never gamble with money you cannot afford to lose. If gambling stops being fun, stop immediately and contact our support team.

Your Responsible Gaming Toolkit

Deposit Limits

Cap your daily, weekly, or monthly deposits so your spending always stays within a budget you set and control.

Time-Out

Pause your account for 24 hours up to 6 weeks. No bets, no deposits accepted during this period.

Self-Exclusion

Block access to your bm99 account for 6 months up to 5 years — a serious, enforced break from gambling.

Activity History

Review your full betting and deposit history at any time directly inside your account dashboard.

24/7 Support

Our live chat team is available around the clock to handle any responsible gaming request, every day of the year.

21+ Only

bm99 enforces a strict 21+ age requirement and verifies every player's identity through KYC checks at registration.

Principles of Healthy Gambling

Responsible gambling is about keeping a healthy, balanced relationship with betting. bm99 encourages every player to follow these principles before and during every session:

Set a strict personal budget before you start playing and stick to it whether you win or lose.
Never borrow money or use funds earmarked for rent, food, or bills to finance gambling sessions.
Think of gambling as entertainment, not as a way to earn income or recover money you have already lost.
Take regular breaks during play and avoid gambling when you are tired, emotionally distressed, or under the influence of alcohol.
Balance gambling with other activities. It should never take priority over family, work, or your daily responsibilities.

If you notice that gambling is consuming more time or money than you planned, or affecting your relationships and mood, use the tools below or contact our support team right away. You are never alone — bm99 is here to help.

Deposit Limits and Loss Limits

bm99 lets every player set personal deposit and loss limits directly from their account settings. These are voluntary controls that take effect immediately when reduced and after a 48-hour review period when increased — a deliberate cooling-off measure to prevent impulsive decisions.

How Deposit Limits Work

Choose a maximum deposit amount for a rolling daily (24-hour), weekly (7-day), or monthly (30-day) period. Once your chosen cap is reached, bm99 blocks any further deposits for the remainder of that period. You may fund your account via bKash, Nagad, Rocket, or Upay — the limit applies equally to all payment methods.

How Loss Limits Work

A loss limit caps the total amount you can lose within a set period. Once the limit is reached, your account is restricted from placing further bets until the period resets automatically. Reducing a loss limit takes effect immediately; increasing it requires the 48-hour review period.

To set your limits now, log in to your bm99 account, go to Account Settings, and select Responsible Gaming. Our 24/7 support team can also apply limits on your behalf via live chat.

Time-Out: Taking a Short Break

A time-out lets you step away from gambling for a defined short period without committing to a long-term self-exclusion. During a time-out your bm99 account is fully suspended — no logins, no bets, no deposits. Pending withdrawals continue to be processed normally. Here is how to activate one:

1

Contact Support

Open bm99 live chat and tell the agent you want to activate a time-out, or go to Account Settings and select the Responsible Gaming section directly.
2

Choose a Duration

Select your time-out period: 24 hours, 48 hours, 1 week, 2 weeks, 1 month, or 6 weeks. The suspension begins immediately and cannot be shortened once set.
3

Receive Confirmation

You will receive an on-screen message and an email confirming your time-out is active, along with the exact end date and time.
4

Returning After Your Break

When your time-out period ends, account access is restored automatically. We recommend reviewing your deposit limits before you resume play.

Self-Exclusion — A Longer-Term Solution

If a short time-out is not enough and you believe gambling is causing genuine harm to you or your family, bm99 offers a formal self-exclusion programme. This is a serious, enforced step intended for players who need a substantial break from all gambling activity.

During self-exclusion your bm99 account is completely closed for your chosen period: 6 months, 1 year, 2 years, 3 years, or 5 years. You cannot open a new account during this time. Any remaining balance will be processed for withdrawal to your registered payment method — bKash, Nagad, Rocket, or Upay — subject to KYC completion.

Please Note: Self-exclusion cannot be reversed or shortened once activated. This is intentional — it is a protective measure designed to give you a genuine, enforced break. bm99 staff will not re-open a self-excluded account for any reason during the exclusion period.

To start self-exclusion, contact bm99 live chat support or email us. Our team will process your request within 24 hours and confirm the activation in writing. You do not need to provide a reason.

Warning Signs of Problem Gambling

Problem gambling often develops gradually and is not always easy to spot. The following warning signs may indicate that gambling has moved beyond entertainment. If any of these apply to you, please act now.

Consistently spending more on gambling than you originally planned, or exceeding your personal budget regularly.
Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
Gambling is interfering with work, studies, family life, or important social responsibilities.
Feeling irritable, anxious, or restless when not gambling or when trying to reduce how much you gamble.
Hiding or lying about gambling activity to family members, friends, or colleagues.
Borrowing money, selling personal assets, or using emergency savings to fund gambling.

Recognising a problem is the most important first step. If you identified with any sign above, contact our support team via live chat right now — no judgment, only support. You can also activate self-exclusion immediately at no cost.

Protecting Minors and Young People

bm99 operates a strict 21+ policy and uses KYC identity verification at registration and at first withdrawal to confirm every player is of legal age. We have zero tolerance for underage access and take every report of potential underage activity seriously.

If you share a device with a minor, use your device's parental controls to block access to bm99 and other gambling sites.
Always log out of your bm99 account after each session, especially on shared or family devices.
Never share your bm99 login credentials or bKash/Nagad wallet details with any minor or with anyone else.

If you suspect that a minor has accessed a bm99 account, notify our support team immediately. We will investigate and take all necessary action to protect the minor and secure the account.

Getting Help — You Are Not Alone

If gambling has become a problem for you or someone close to you, the most important step is to ask for help. bm99's support team is available 24/7 and handles every responsible gaming request with complete confidentiality and no judgment. There is always a way forward.

bm99 Support — Available 24/7
Contact us via live chat at any time to activate deposit limits, a time-out, or self-exclusion. Our team acts on your request immediately. Your privacy is fully protected throughout the process and you do not need to provide a reason.

You can also reach us by email for non-urgent responsible gaming requests. We respond to all responsible gaming emails within 24 hours. For urgent matters, live chat is the fastest option and is available every day of the year, including Eid, Pohela Boishakh, and all public holidays in Bangladesh.

📧 Email Us: [email protected]

Responsible Gaming at bm99 — Stay in Control