bm99 Privacy Policy — Your Data, Your Rights
This policy explains what personal information bm99 collects, how it is used, and the choices you have as a player based in Bangladesh.
This Privacy Policy ("Policy") governs the collection, use, storage, and disclosure of personal information by bm99 in connection with your use of the bm99 platform, including its website, mobile-browser interface, games, sports betting features, and all associated services. By registering an account with bm99 or by continuing to use the platform, you confirm that you have read and agree to this Policy. If you do not agree, please discontinue use of the platform and contact support to close your account.
bm99 processes personal data in a manner that is fair, transparent, and consistent with the purposes for which it was collected. Where we rely on your consent as the basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. This Policy applies to all players regardless of whether they access bm99 from Dhaka, Chittagong, Sylhet, Khulna, or any other location in Bangladesh.
Privacy at a Glance
SSL Encryption
All data transmitted between your device and bm99 is encrypted using industry-standard SSL technology.
No Data Selling
bm99 never sells your personal information to third-party marketers or data brokers.
Right to Delete
You may request deletion of your personal data at any time by contacting bm99 support.
Mobile-First Privacy
Our privacy controls are designed for mobile users in Bangladesh, accessible directly from your account settings.
Cookies Used
bm99 uses essential and analytics cookies only. No advertising or cross-site tracking cookies are used.
Contact Us
For any privacy question or data request, contact bm99 support at [email protected] — available 24/7.
1. Information We Collect
bm99 collects personal information in three main ways: information you provide directly, information collected automatically when you use the platform, and information received from third-party payment service providers. We collect only what is necessary for the purposes described in this Policy.
Information You Provide
- Registration details: mobile number, username, date of birth, and any other fields required at the time of account creation.
- KYC documents: national ID, passport, or other government-issued identification submitted during identity verification.
- Support communications: messages, complaints, and feedback you send to the bm99 support team via live chat or email.
- Responsible gaming settings: deposit limits, loss limits, or self-exclusion preferences you configure in your account.
Information Collected Automatically
- Device and technical data: IP address, browser type and version, operating system, device model, and screen resolution.
- Usage data: pages visited, time spent on the platform, games played, bets placed, and navigation paths through the site.
- Session data: login timestamps, session duration, and log-out events used for security monitoring and fraud detection.
Information from Payment Providers
- Transaction reference numbers and confirmation codes from bKash, Nagad, Rocket, Upay, and any other payment provider used to make deposits or receive withdrawals.
- Wallet identifiers (such as mobile wallet numbers) used to process your payment, retained for reconciliation and fraud prevention.
- Flags or alerts issued by payment providers in connection with suspected fraud or money-laundering activity.
2. How We Use Your Information
The table below summarises the primary purposes for which bm99 processes your personal data and the corresponding legal basis for each purpose.
| Purpose | Legal Basis |
|---|---|
| Account registration and identity verification (KYC) | Performance of contract; legal obligation |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay | Performance of contract |
| Fraud detection, security monitoring, and anti-money-laundering checks | Legal obligation; legitimate interests |
| Customer support and complaint resolution | Performance of contract; legitimate interests |
| Platform improvement, game personalisation, and analytics | Legitimate interests; consent (where applicable) |
3. Legal Basis for Processing
bm99 relies on the following legal bases when processing your personal data:
- Contract performance: processing necessary to fulfil our obligations to you under the Terms & Conditions, including account management, payments, and game access.
- Legal obligation: processing required to comply with applicable anti-money-laundering laws, KYC requirements, and fraud prevention obligations.
- Legitimate interests: processing for fraud detection, platform security, service improvement, and responsible gaming monitoring, where these do not override your privacy rights.
- Consent: where processing is based on consent (for example, optional marketing communications), you may withdraw consent at any time by updating your preferences in account settings or by contacting support.
4. Sharing Your Information
bm99 does not sell your personal data. We share information only in the limited circumstances described below.
Payment Service Providers
To process deposits and withdrawals, bm99 shares transaction data with payment providers including bKash, Nagad, Rocket, and Upay. These providers process your data solely for payment execution purposes and are bound by their own privacy policies. bm99 does not share more information than is strictly necessary to complete each transaction.
Game and Technology Providers
bm99 uses third-party game providers (including Pragmatic Play, Evolution Gaming, Ezugi, Jili, Spribe, and others) to deliver casino games and sports data. These providers may receive limited technical data (such as session tokens and game history) necessary to operate their games within the bm99 platform. They are prohibited from using this data for any other purpose.
Legal and Regulatory Authorities
bm99 will disclose personal data to law enforcement, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other illegal activity. bm99 will notify affected players of any such disclosure where permitted to do so by law.
5. Cookies and Tracking Technologies
bm99 uses cookies and similar technologies to operate the platform, remember your preferences, and analyse usage patterns so we can improve the service. The types of cookies bm99 uses are:
- Essential cookies: required for the platform to function, including session management, login state, and security features. These cannot be disabled.
- Analytics cookies: used to understand how players navigate the platform so bm99 can improve page layouts, game discovery, and payment flows. Data is aggregated and anonymised.
- Preference cookies: used to remember settings you have chosen, such as language preferences and responsible gaming limits, so you do not have to re-enter them on each visit.
bm99 does not use advertising cookies, cross-site tracking pixels, or social media tracking scripts. You can manage browser-level cookie settings through your mobile browser's privacy settings. Note that disabling essential cookies may prevent you from logging in or using certain platform features.
6. Data Retention
bm99 retains personal data for as long as your account remains active and for a further period after account closure as required to fulfil our legal and regulatory obligations. In practice, this means account data and transaction records are typically retained for a minimum of five years following account closure to comply with applicable financial record-keeping requirements.
Data that is no longer required for any legal or business purpose is securely deleted or anonymised. You may request early deletion of your data by contacting bm99 support, though bm99 may be unable to fulfil such a request where retention is required by law. Support communications (live chat transcripts and emails) are retained for a period of three years for quality assurance and dispute resolution purposes.
7. Your Privacy Rights
As a player using bm99, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bm99 support. We will respond to all valid requests within 30 days.
- Right of access: you may request a copy of the personal data bm99 holds about you.
- Right to rectification: if any personal data held about you is inaccurate or incomplete, you may request that it be corrected.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: you may request that bm99 restricts the processing of your data in certain circumstances, for example while a correction request is being investigated.
- Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
bm99 may need to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to an unauthorised person. Where a request is complex or involves a large volume of data, bm99 may extend the response period by up to a further 30 days, notifying you accordingly.
8. Data Security
bm99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting data access to authorised personnel only, and regular security assessments of the platform.
Despite these measures, no online platform can guarantee absolute security. If bm99 becomes aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players promptly and take all reasonable steps to contain and remediate the breach. If you suspect that your account has been compromised, please contact bm99 support immediately via live chat.
9. Third-Party Links
The bm99 platform does not contain links to external third-party websites. All navigation within bm99 remains within the bm99.ws domain. bm99 is not responsible for the privacy practices of any third-party services that you access independently outside of the bm99 platform, including the mobile wallet apps of payment providers such as bKash, Nagad, and Rocket. We encourage you to review the privacy policies of any third-party service you use.
10. Changes to This Privacy Policy
bm99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify active account holders via their registered contact details.
Your continued use of bm99 following the publication of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you may close your account by contacting bm99 support and requesting account closure. Any data collected prior to the change will continue to be handled in accordance with the Policy that was in effect at the time of collection, to the extent permitted by law.
11. Contact and Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how bm99 handles your personal data, please contact our support team. Our team is available 24/7 and will handle all privacy-related enquiries with care and confidentiality. We aim to respond to all privacy requests within 30 days of receipt.
Your Privacy Matters to Us
Have questions about your data or want to explore bm99 with confidence? Visit our FAQ or log in to manage your privacy settings directly.
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